Coordinator, Ticket Operations

The main function of this position is to assist in all aspects of ticket operations for the BB&T Center and the Florida Panthers. Supervises, instructs, and trains ticket sellers in proper selling and upselling procedures. Updates and coordinates all event and game information to all ticket sellers. Assist in training ticket sellers, scheduling, planning, and directing specific responsibilities. Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance. Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions. Opening and closing ticket windows on the fly as needed during Panther games and/or Arena events. Process orders for season tickets, partial plans, groups and individual game ticket orders. Generate Group Manager/Promo code links for Panther games and other Arena events. Work with Sales Department on group links and other individual game sales efforts.

Sunrise, FL | Florida Panthers



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